This Privacy Policy explains how AKG Ventures ("we," "us," "our") collects, uses, and protects information when you visit myoctave.in ("the Website"). AKG Ventures is a company that is the channel partner/master franchisee for the OCTAVE brand ("OCTAVE") and owns and operates the OCTAVE stores listed on this Website. OCTAVE is also operated by other, independent franchisees elsewhere in India who are not affiliated with AKG Ventures and are not covered by this Policy. This Website is informational - it does not process online orders or payments; all purchases happen in physical stores.
01Information We Collect
We collect information you voluntarily provide through forms on the Website, such as:
- Contact/enquiry forms: name, email address, phone number, and message content.
- Franchise enquiry forms: name, contact details, business/location details, and any other information you choose to share.
- Newsletter sign-up (if applicable): email address.
We also automatically collect limited technical information when you browse the Website, including IP address, browser type, device type, pages visited, and referring URLs, typically through cookies and analytics tools (see Cookies and Analytics).
We do not collect payment card details, order history, or other transaction data through this Website, as purchases are made in-store.
02How We Use Your Information
We use the information collected to:
- Respond to enquiries, franchise applications, and customer service requests.
- Share updates about new collections, store openings, or promotions (only if you've opted in).
- Improve the Website's content, layout, and performance.
- Maintain the security and proper functioning of the Website.
- Comply with applicable legal obligations.
We do not sell your personal information to third parties.
03Cookies and Analytics
The Website may use cookies and similar technologies (e.g., Google Analytics) to understand how visitors use the site and to improve user experience. You can disable cookies through your browser settings; some Website features may not function as intended if you do so.
04Sharing of Information
We may share information with:
- Service providers who help us operate the Website (e.g., hosting, analytics, email delivery), under confidentiality obligations.
- Franchise/business teams internally, where you've submitted a franchise or business enquiry.
- Authorities, where required by law, regulation, or valid legal process.
We do not share your information with third parties for their own marketing purposes without your consent.
05Data Security
We use reasonable administrative and technical safeguards to protect the information you share with us. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
06Data Retention
We retain personal information only as long as necessary to fulfil the purposes described in this Policy, or as required by law, after which it is deleted or anonymised.
07Your Rights
Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information, or withdraw consent for marketing communications. To exercise these rights, contact us at the details below.
08Children's Privacy
The Website is not directed at children under 18, and we do not knowingly collect personal information from children through this Website.
09Third-Party Links
The Website may link to third-party sites (e.g., our social media pages, our e-commerce site, or franchise/careers portals). We are not responsible for the privacy practices of those third-party sites and encourage you to review their policies separately.
10Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top will indicate when this Policy was last revised. Continued use of the Website after changes constitutes acceptance of the revised Policy.
11Contact Us
For questions about this Privacy Policy or your personal information, contact:
AKG Ventures (OCTAVE)
Write to our customer care team and we'll get back to you.
care@myoctave.in ↗︎
AKG Ventures reserves the right to amend this Policy at any time.